Refund and Replacement Policy

Last updated: July 27, 2026

Please read this carefully before purchasing from Velcatt.

We offer replacement only (same or equivalent, subject to stock) when the product arrives damaged, and only if all conditions below are met:

1. A clear, continuous unboxing video from sealed package open to visible damage (label, seal, unboxing without cuts, close-up of damage).
2. Notify us within 48 hours of delivery at info@velcatt.com with order number, video, photos, and a short description.
3. Keep the product and original packaging until the claim is resolved.

• Damage after delivery (mishandling, misuse, cleaning, storage).
• Normal wear or minor marks consistent with handmade décor (unless clear transit damage in video).
• Screen colour vs real colour differences.
• Expectations about handmade craftsmanship.

1. We review your claim (usually within 2–3 working days).
2. If approved, we arrange replacement of the same or nearest equivalent product.
3. We may ask you to return the damaged item; approved return shipping is borne by us unless stated otherwise.
4. If out of stock, we may offer an equal-value alternative. Cash refunds are not provided.

See our Cancellation Policy. This policy is governed by Indian law; disputes are subject to courts at Moradabad, Uttar Pradesh, India.